Listening is one of the most underrated skills in today’s fast-paced world. We’re often too quick to speak, too eager to offer advice, or too distracted to truly hear what others are saying. In PUZZLES by Helen F. Mallette, the act of listening becomes not just a tool for understanding, but a therapeutic practice that drives the entire narrative.

Matilda, the book’s central character, is a counselor who has honed the art of listening. Her clients come to her with various issues—relationship troubles, family conflicts, personal struggles—and through it all, Matilda remains the steady, compassionate listener. The book places a great deal of emphasis on the therapeutic power of listening. Matilda doesn’t offer quick fixes or platitudes. Instead, she listens attentively, allowing her clients the space to express their fears, desires, and vulnerabilities.

One of the most impactful moments in the book occurs during Matilda’s session with Tyrone and Tanya, a couple whose engagement is on the rocks. Matilda’s calm demeanor and her ability to listen without judgment give the couple a chance to open up and truly hear each other. In doing so, they begin to untangle the emotional knots that have been building up in their relationship for years. Matilda’s role is not to solve their problems for them, but to help them navigate their own feelings and gain clarity.

The importance of listening extends beyond Matilda’s counseling sessions. The book also highlights how we all can learn from her example in our everyday lives. How many times have we dismissed someone’s emotions or rushed to offer advice without truly listening? PUZZLES reminds us that sometimes, the best thing we can do for another person is to simply listen. In doing so, we offer not just our attention, but our empathy, understanding, and support.

Matilda’s ability to listen deeply also allows her to reflect on her own life. As she listens to others, she begins to unravel her own emotional complexities and discover her own path to healing. This dual process of listening to others while navigating her own emotional journey is what makes Matilda such a compelling character. It shows that listening isn’t just about hearing words—it’s about understanding the deeper emotions behind those words and using that understanding to foster connection and growth.

For anyone who has ever wondered about the power of listening or struggled with how to truly connect with others, PUZZLES offers a profound exploration of this practice. It shows that listening is not just about hearing—it’s about offering a space for people to be heard and, in turn, helping them find the clarity and healing they need. If you’re looking for a book that explores the deep impact of empathy and understanding, PUZZLES is a must-read.